E. 132: [Client Love:] How To Delight Your Clients
How can you turn all clients into raving fan clients who love working with you and cannot stop telling all their friends about you?
That has been our topic this month. In the last two episodes, I talked about two important ingredients, trust and communication.
Today, I want to talk about the third and final main ingredient, which is delight.
Of course, we want to meet and exceed the expectations of our clients. We want them to not only be happy with the end result but overjoyed with it. And we want them to feel a sort of appreciation for us as well.
How can you add an experience of delight so that clients don't only get what they hoped for when working with you, but they get more?
Find this episode for free on your favorite podcast player.
Tune into this episode to hear:
What you’re really going after when you give a client a gift
What a thoughtful client gift should look like
How to use your automated emails to add little points of delight
Why it’s worth spending a little extra time to anticipate and fulfill clients needs before they even think of them
