E. 131: [Client Love] A Communication Framework That Fosters Trust and Eliminates BS
Last week I talked about the importance of building trust with your clients in order to have a great client relationship.
If you're in a relationship or you've ever been in a long-term relationship, you know that communication is key to having great relationships with people. Now, that might be true with a spouse, but it's true with anybody in your life, and it's definitely true with clients.
So today I want to share a really simple framework that you can use with all of your communication with clients to ensure a great outcome at every step, and so that you don't waste time with all the things that can happen when communication goes astray.
Find this episode for free on your favorite podcast player.
Tune into this episode to hear:
Why having to refer to the contract means you’re not communicating effectively
How using “bookends” brings clarity to every client conversation
Why it’s important for a client to have the next steps clearly written out
